FAQs
Frequently Asked Questions
What is Zen?
Zen is a smart, insulated water bottle that filters your water instantly and displays the real-time temperature. It keeps your drink cold for up to 24 hours or hot for 12+ hours ideal for gym sessions, travel, work, and everyday life.
How long does shipping take?
We process orders within 1–3 business days, and delivery takes 5–10 business days depending on your location. We ship via trusted carriers like UPS, DHL, FedEx, and USPS.
Where do you ship?
We offer worldwide shipping, so wherever you are Zen can reach you.
What is Zen made of?
Zen is crafted from premium stainless steel and BPA-free plastic to ensure safe, durable, and eco-conscious hydration. It’s built to last and to impress.
Does it really filter the water?
Yes Zen features a built-in activated carbon filter that reduces chlorine, odors, and other impurities found in tap water making your water taste cleaner and fresher.
How long does the battery last, and how do I charge it?
Zen charges via USB-C and has a long-lasting battery designed to go for multiple days on a single charge, depending on usage. It only takes about 1–2 hours to fully charge.
Do I need to replace the filter?
Yes. For optimal performance, we recommend replacing the filter every 2 months, depending on usage and water quality. Replacement filters will be available soon on Expensless.com
What’s your return and refund policy?
We want you to love your Zen. If you're not satisfied, we offer a 30day money-back guarantee. Just contact us, and we’ll make it right.
Is there a warranty?
While Zen does not come with an official warranty, we stand by the quality of our product. If there are any issues within 30 days of receiving your order, reach out and we’ll assist you with a replacement or refund.
Is Zen on sale right now?
Yes! For a limited time, Zen is available at 32% off. This offer won’t last long, so grab yours before the discount ends.